Refund Policy
Medical Marijuana Card California is committed to providing clear and fair service. We offer a 100% money-back guarantee under specific conditions.
Who Can Request a Refund
Refunds are available to patients who:
- Did not complete their consultation due to technical issues or provider absence.
- Cancel their appointment at least 24 hours in advance.
- Were found ineligible for a medical cannabis recommendation.
- Were charged twice for the same service.
All refund requests must be submitted within 30 days of the original transaction.
When Refunds Are Not Available
Refunds cannot be provided if:
- Your consultation or recommendation has already been completed.
- You missed your appointment or canceled it less than 24 hours before.
- You paid state or third-party fees (e.g., MMIC processing, background checks).
- You simply changed your mind after booking.
How to Submit a Refund Request
1. Gather Your Information
- Full name used for booking
- Email linked to your account
- Transaction ID or receipt
- Appointment date
- Reason for refund
- Any supporting documents
2. Submit Your Request
Email: contact@medicalmarijuanacardcalifornia.com
Phone: +1 213 281 5658 | Mon–Fri, 9 AM to 6 PM PST
3. Processing
Refunds are reviewed within 24 to 48 hours.
Approved refunds are issued within 5 to 7 business days.
Partial Refunds
Partial refunds may be considered if:
- Your consultation has started but it cannot be completed due to technical issues.
- Platform interruptions prevent full service delivery.
Partial refund amounts depend on how much of the consultation was completed.
Refund Method & Security
Refunds are issued to the original payment method.
All payments are handled securely through encrypted systems.
If your payment method is inactive, our support team will arrange an alternative.
Additional Notes
Always review fees, services, and policies before booking.
Contact our support team with any questions regarding refunds.
Refunds are designed to be fair, transparent, and timely.